Shipping Policy

At Trading Souq, we are committed to providing fast and reliable delivery services across Saudi Arabia.

Order Processing

• Orders are processed within 24–48 hours after confirmation.
• Customers may receive a confirmation call or WhatsApp message before shipment.
• Orders are carefully packed to ensure safe delivery.

Delivery Time

• Standard delivery takes approximately 3–7 business days.
• Delivery times may vary depending on your city and courier availability.
• Remote areas may require additional delivery time.

Cash on Delivery (COD)

Trading Souq currently offers Cash on Delivery (COD) only.

• Customers are required to pay the full order amount upon delivery.
• Please ensure someone is available to receive the package.

Shipping Conditions

• Customers must provide accurate shipping information.
• Incorrect addresses or unreachable phone numbers may delay or cancel delivery.
• Courier delays caused by weather, holidays, or unforeseen circumstances are beyond our control.

Failed Deliveries

Repeated refusal of confirmed orders without a valid reason may result in restrictions on future Cash on Delivery purchases.

Return & Refund Policy

Your satisfaction is important to us. If you receive a damaged, defective, or incorrect product, Trading Souq will gladly assist you.

Return Eligibility

Returns may be requested if:

• You received a damaged or defective item.
• The wrong product was delivered.
• The product has a verified manufacturing defect.

Return Conditions

• Return requests must be submitted within 3 days of receiving the order.
• Products must be unused and returned in their original packaging with all accessories.
• Photos or videos may be requested to verify the issue.

Refund Policy

• Refunds are processed after the returned product has been inspected.
• Approved refunds are generally completed within 5–10 business days.
• Shipping fees are non-refundable unless the mistake occurred on our side.

Exchange Policy

Eligible products may be exchanged depending on stock availability.

Non-Returnable Products

Returns are not accepted for:

• Used products.
• Products damaged due to customer misuse.
• Items returned without original packaging.
• Personal care or hygiene products where applicable.